Return & Refund Policy

Last Updated: October 13, 2026

At Solmora, your comfort and satisfaction are our priorities. We want you to shop with confidence, which is why we offer a 30-Day Return Policy with Free Returns.

30-Day Returns

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return:

• Your return request must be submitted within 30 days of delivery.

• The product must be returned with all included accessories and components.

• The item must not have been damaged through misuse or improper handling.

• Proof of purchase or an order number must be provided.

We accept returns of eligible products even if they have been opened or gently used.

Free Return Shipping

We offer FREE return shipping on eligible orders within the United States.

Once your return request is approved, our customer support team will provide a prepaid return shipping label and instructions.

Please do not send items back without first contacting our support team.

How to Start a Return

To initiate a return, contact our customer support team through the Contact Us page on our website.

Please include your order number, the email address associated with your purchase, and a brief explanation of your return request.

Our team will review your request and provide further instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We will work with you to resolve the issue through a replacement, refund, or other appropriate solution at no additional cost.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method.

Refunds typically appear within 5–10 business days after being issued, depending on your bank or payment provider.

Exchanges

If you would like a different product or replacement, please contact our customer support team to discuss available options.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order has been shipped.

Once an order has shipped, it must follow our standard return process.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact our customer support team through the Contact Us page.

Thank you for choosing Solmora.

Your comfort is our priority.